FREQUENTLY ASKED QUESTIONS

Eligibility:

Q: How do I know if I’m eligible to enter the Big Payoff ℠?

A: You must be legal resident of the fifty US States or DC and at least 18 years of age and have an existing Capital One Auto Finance Account prior to September 16, 2017. See Official Rules. for complete details.

Q: Am I eligible to enter if I don’t currently have an online account?

A: Yes, visit www.capitalone.com/thebigpayoff and click “Create an Account” to create your online account. Once you complete the enrollment process and provide your contact information, you’ll be automatically entered in the Big Payoff. If you prefer not to create an online account, you can mail in your entry by following the Mail-In Entry instructions in the Official Rules.

Q: My account is past due; am I eligible to enter the Big Payoff?

A: To be eligible for a chance to win the Grand, First, Second, or Third prize, your account must be no more than 3 days past due as of November 30, 2017 with no fees incurred between October 1, 2017 and November 30, 2017. If your account is more than 3 days past due as of November 30, 2017 or your account incurs any fees between October 1, 2017 and November 30, 2017, then you will still be eligible to receive the Fourth prize.

Entry:

Q: How do I enter the sweepstakes?

A: You will be entered into the Big Payoff when you update or confirm your contact information at www.capitalone.com/thebigpayoff or by following the Mail-In Entry instructions provided in the Official Rules.

Q: How will I know if I am entered?

A: If you enter online, you will receive a confirmation email within 2 business days of your entry.

Q: When can I enter the Big Payoff?

A: You must complete your entry in the Big Payoff between October 1, 2017 and November 30, 2017.

Q: How many times can I enter?

A: 1 entry per account is allowed.

Q: Can I use the Mobile App to enter?

A: No, entry into the Big Payoff may only be made through www.capitalone.com/thebigpayoff or by mail as described in the Official Rules.

Q: What Contact Information must be updated or confirmed?

A: You must update or confirm the following in order to be entered into the Big Payoff:
Email Address
Phone Number
Contact Permissions
Address

Prizes:

Q: How do I know if I won?

A: Potential Grand through 3rd prize winners will be notified via e-mail and/or phone with instructions on how to claim their prize. Grand through 3rd prize winners have 48 hours to respond with requested information or the prize may be forfeited. 4th prize winners will receive an email with redemption instructions.

Q: If I win the Fourth Prize, how can I redeem my gift card?

A: An email with an activation code and redemption instructions will be sent to all Fourth Prize winners. Codes expire at 11:59:59 PM ET on October 1, 2018; expired codes will not be replaced.

General Questions:

Q: Can I update or verify my information multiple times to gain more entries?

A: No, only 1 entry into the Big Payoff per account is allowed; however, you may always update your contact information to ensure that we have the most recent information.

Q: Where do I go to get more information on the Big Payoff?

A: You can go online to www.capitalone.com/thebigpayoff for more detailed information on the sweepstakes and to view the Official Rules.